At Healthcare Billing Services, Inc. (HBSI), we understand that exceptional patient care goes beyond the clinical setting. A smooth billing experience is crucial for fostering positive patient relationships and ensuring the financial health of your practice. That’s why we offer comprehensive Patient Services & Relations designed to streamline communication, manage inquiries effectively, and prioritize your patients’ needs at every touchpoint.

Freeing You to Focus on What Matters Most

Running a successful medical practice requires a delicate balancing act. You and your staff are dedicated to providing top-notch care to your patients, but billing and insurance complexities can often take up valuable time and resources. Our Patient Services & Relations team steps in, allowing you to focus on what matters most – your patients’ well-being.

Dedicated Support for Patient Inquiries

Our team of experienced professionals acts as an extension of your practice, fielding all patient inquiries regarding billing and insurance. This frees up your staff’s time, allowing them to focus on administrative tasks or assisting patients with clinical needs. We take the time to understand each patient’s concerns, providing clear and accurate information in a courteous and professional manner.

Streamlined Patient Statements and Billing Communication

We handle the entire patient statement process, from generating clear and concise monthly statements to addressing any questions or concerns patients may have. This includes:

• Monthly Statements: We take the burden off your shoulders by creating and sending out monthly statements to your patients, ensuring timely communication about outstanding balances.
• Past Due Balances: Our team diligently tracks past-due balances and identifies accounts requiring further attention. We provide you with detailed reports, allowing you to make informed decisions about the next steps.
• Payment Arrangements: We understand that unforeseen circumstances can sometimes impact patients’ ability to pay. Our team works collaboratively with patients to establish flexible payment arrangements that cater to their individual needs.
• Charity and Indigent Write-Offs: We efficiently manage charity and indigent write-offs, ensuring proper documentation and adherence to your practice’s policies.

Collaborative Collections 

We understand that navigating collections can be a sensitive matter. Our role is to partner with you in managing past-due accounts. We review patient accounts monthly and provide recommendations for collections based on pre-defined criteria. However, the decision to pursue collections ultimately rests with you. We will never release an account to collections without your explicit knowledge and consent.

Accurate and Efficient Refund Processing

Our team meticulously reviews all refund requests from patients and insurance companies. We verify the accuracy of the request and keep you informed throughout the process. Once a refund is validated, we prepare a detailed refund request form for your review, outlining the amount, recipient information, and justification for the refund. This ensures a smooth and error-free refund process.

Building Trust and Positive Patient Relationships

By taking the weight of billing inquiries and communication off your shoulders, our Patient Services & Relations team empowers you to focus on fostering strong patient relationships. Our commitment to clear communication, prompt responses, and respectful interactions helps build trust with your patients, leading to a more positive overall experience.

Let HBSI handle the complexities of patient billing and inquiries, allowing you to dedicate your valuable time and energy to delivering exceptional patient care. Contact us today to learn more about how our Patient Services & Relations program can benefit your practice.